About Us | Spotless Home Cleaning

Our Story

Started with a Simple Question

In 2018, our founder Emma was juggling a demanding career and two young kids. One evening, after yet another weekend spent scrubbing instead of spending time with family, she asked herself: "Why is it so hard to find reliable cleaning help?"

The cleaning services she tried were inconsistent. Different people each time. Missed corners. Unclear pricing. Emma knew there had to be a better way.

Spotless Home Cleaning was born from that frustration. We built a company around the things that matter most: consistent teams you can trust, transparent pricing you can count on, and quality you can see. Today, we clean over 400 homes each week, and we still obsess over every detail.

What We Believe

Our Core Values

The principles that guide everything we do.

Trust First

We're in your home. That's a privilege we don't take lightly. Every team member is background-checked, trained, and committed to treating your space with respect.

Consistency Counts

A great clean once doesn't mean much. We focus on being great every single time. Same team, same standards, same results. That's the Spotless promise.

Details Matter

The corners, the baseboards, the spots everyone else misses. We notice them. Our detailed checklists and quality inspections ensure nothing gets overlooked.

The Team

Meet the People Behind the Clean

Our leadership team brings together decades of experience in hospitality and operations.

Emma Richardson

Founder & CEO

Former hotel operations manager who left the corporate world to build a cleaning company that actually cares. Still personally reads every customer review.

Maria Santos

Operations Director

15 years in residential cleaning management. Maria developed our training program and quality assurance system. Her team calls her the "clean queen."

David Park

Client Success Manager

Your voice in our company. David leads our customer care team and makes sure every concern is addressed. He's the reason our retention rate is 94%.

How We Work

Our Cleaning Process

A proven system that ensures consistent, thorough results every time.

Vetted Teams

Every cleaner passes background checks, reference verification, and in-person interviews. Then they complete 40 hours of training before their first solo job.

Detailed Checklists

Our 50+ point cleaning checklist ensures nothing gets missed. Each room has specific tasks, and cleaners digitally confirm completion. No guesswork involved.

Quality Checks

Random inspections, photo documentation, and customer feedback loops. When we spot an issue, we address it immediately. That's how we maintain our 4.9-star rating.

Our Products

Safe, Effective, Eco-Friendly

We bring all our own cleaning supplies and equipment. No need to stock up before we arrive. Our standard supplies are professional-grade products that are effective on dirt and grime while being safe for your home.

Want to go greener? Our eco-friendly option uses plant-based, biodegradable products that are free from harsh chemicals. Perfect for homes with young children, pets, or anyone who prefers a gentler approach. Same great clean, easier on the planet.

If you have specific products you prefer, just let us know. We're happy to use your supplies if that's what makes you comfortable.

2,000+

Homes cleaned

4.9 Stars

Average rating

45

Team members

94%

Client retention

About Spotless