Contact Us

Ready to get started? Have a question? Reach out and we'll get back to you within one business day.

Send Us a Message

Fill out the form below and one of our loan officers will reach out to discuss your options. No obligation, no pressure.

By submitting this form, you agree to be contacted about mortgage options. We respect your privacy and will never share your information.

Our Office

742 Oak Street, Suite 200
Springfield, CA 90210

NMLS Number

#123456

Office Hours

  • Monday - Friday9:00 AM - 6:00 PM
  • Saturday10:00 AM - 2:00 PM
  • SundayClosed

Virtual Meetings

Can't make it to the office? We offer consultations via phone and video call at times that work for your schedule, including evenings by appointment.

Map would be displayed here - 742 Oak Street, Suite 200, Springfield, CA 90210

Frequently Asked Questions

Answers to the most common questions we hear from borrowers.

What's the difference between a mortgage broker and a bank?

A bank can only offer you their own loan products. A mortgage broker like KeyRate works with 50+ lenders to shop rates and terms on your behalf. Think of it like the difference between buying from one dealership versus having someone search every dealership in town for the best deal. Our service costs you nothing extra because we're compensated by the lender you choose.

How much home can I afford?

A general guideline is that your total monthly housing payment (mortgage, taxes, insurance) should be no more than 28-31% of your gross monthly income. However, the actual amount depends on your specific debt, credit score, down payment, and the loan program. The best way to find out is to get pre-approved - we'll run the numbers together and give you a clear range.

What credit score do I need to get a mortgage?

It depends on the loan type. FHA loans accept scores as low as 500 (with 10% down) or 580 (with 3.5% down). Conventional loans typically require 620 or higher. VA loans have no official minimum, but most lenders want 620+. The higher your score, the better your rate. If your credit needs work, we can help you create a plan to improve it before applying.

How long does the mortgage approval process take?

Pre-approval can happen in as little as 24 hours. The full mortgage process from application to closing typically takes 30-45 days, though it can be faster or slower depending on the property, loan type, and how quickly documents are provided. We keep you updated throughout the process so there are no surprises.

What documents do I need to apply?

The standard list includes: two years of W-2s or tax returns, two months of pay stubs, two months of bank statements, a valid photo ID, and your Social Security number. Self-employed borrowers may need additional documentation like profit and loss statements. We'll provide a complete checklist specific to your situation at the start of the process.

Do you charge fees for your services?

In most cases, our services cost you nothing out of pocket. We're compensated by the lender you choose through what's called a lender-paid compensation model. This means you get the benefit of rate shopping across 50+ lenders without paying extra for it. We are always transparent about how we're compensated and will explain all costs upfront before you commit to anything.

Ready to Take the Next Step?

Whether you're buying your first home or refinancing your current mortgage, we're here to help you make the smartest decision.